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Kadince Webinars

Explore free, expert-led training tailored for banking professionals. Stay ahead with insights on compliance, marketing, CRA, and community involvement. Whether you’re looking to sharpen your skills or gain CE credit, our webinars deliver actionable knowledge to help you succeed.

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Upcoming Events

Think Like an Examiner: Building an Ongoing Fair Lending Risk Assessment

Keeping a close eye on your institution’s risk level is one of the most important parts of running a strong fair lending program. Yet many institutions still rely on annual reviews or examiner findings to surface potential issues. Instead of hoping for the best at exam time, an ongoing risk assessment that mirrors how examiners think can help you spot the same risks they would, as they develop.

Join us on November 13th at 12 pm CT to hear from former compliance officer and fair lending examiner Charles LeFevre. During this free webinar, he’ll walk through how examiners scope fair lending risk, including what typically gets tested, what may receive less attention, and where statistical testing should focus. He’ll also share practical considerations for setting thresholds and choosing peer groups that hold up when an examiner pushes back, along with what exam-ready documentation looks like in practice.

You’ll leave with a clearer view of how examiners approach fair lending risk and practical guidance for turning a once-a-year scramble into an ongoing program, so you can spot potential issues earlier and walk into your next exam with fewer surprises.

The ABA has approved this webinar for 1.25 CERP, CFMP, and CRCM credits. 

99 Problems, But This Complaint Ain’t One: Separating Consumer Harm From Noise

If your institution receives 100 complaints, chances are 99 of them won’t point to a real problem. But one complaint could reveal an issue affecting thousands of consumers. So how do you separate genuine consumer harm from the noise? And now that the CFPB has questioned the reliability of complaint data (citing credit repair companies and AI-generated submissions), how should your complaint management process evolve?

Join us on December 4th at 12 pm CT to hear from Charles LeFevre, a former FDIC examiner and bank Chief Compliance Officer. During this free webinar, Charles will cover the CFPB’s changing approach to complaint data, the limits of traditional metrics like complaint counts and closure times, and how duplicate and AI-generated submissions can distort your trends.

You’ll leave with practical guidance for spotting signs of systemic harm (even when volumes are low) and strengthening complaint oversight by focusing on what consumer feedback means, not how much of it you receive.

The ABA has approved this webinar for 1.25 CERP, CFMP, and CRCM credits. 

Request Continuing Education (CE) Credit

Need CE credit from the ABA, CRA Today, or another organization? If you watched one of our approved live or on-demand webinars, simply click the button below, and we’ll send you an official certificate.

Important: You’re responsible for self-reporting your CE credit to the appropriate organization. Once you submit the form, we’ll provide clear instructions on how to do this.
If you have any questions, reach out to us at cecredit@kadince.com.
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