Couple Upset while Speaking to Customer Service - Complaint Management for Financial Institutions

Software to Streamline Complaint Management

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No More Time Wasted Routing Complaints for Review

As complaints come into Kadince from customers/members, community groups, employees, or the government, each complaint is routed to the proper reviewers based on your preset criteria (e.g., product type, keyword, branch location, etc.). Kadince also reminds reviewers of any outstanding tasks.

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No More Time Wasted Finding Complaint Trends

Because all your complaints are in Kadince, you can quickly identify complaint trends. This helps your team fix any problems before more customers/members are affected.

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No More Time Wasted Creating and Sending Tasks

There are many tasks associated with reviewing and resolving complaints. Kadince creates and sends tasks to propose a resolution, respond to the government, or contact customers/members.

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No More Time Wasted Collecting Data

You can configure forms in Kadince to collect the data needed to better understand complaints. These forms help you receive the data you need, when a complaint is submitted, so you don't have to go back for more information. You can build these forms without help from your IT department.

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Other Time-Saving Features

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Comprehensive Activity Log

Entering data into Kadince or editing the data already in Kadince is tracked in an activity log. This history helps ensure the integrity of your information.

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Workflow Rules

You can create rules in Kadince to pre-fill data, assign tasks, and send notifications. Build a workflow for tasks you repeat daily, and get more of your time back.

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Risk Reduction

All complaints are organized in one system and run through a review process. This helps ensure complaints are handled promptly.


With Kadince, you spend less time managing complaints. And, you sleep easy knowing that complaints are being reviewed on-time by the proper people.

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Get a Proposal
Schedule a Demo
Get a Proposal

Building Software to Streamline Complaint Management Since 2015

As former bankers, we know how time-consuming it is to manage complaints. We set out to build software to help streamline complaint tracking and management at financial institutions.

See how financial institutions are using Kadince to streamline complaint management and reduce risks.

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TIAA Bank - Kadince Customer
BMO Harris Bank - Kadince Customer

How to Start Streamlining Your

Complaint Management

Step 1 - Schedule a Personalized Demo of Kadince - Number 1 Icon

Schedule a Personalized Demo

for yourself and others at your institution

Step 2 - Get Quick Approval of Kadince - Number 2 Icon

Get Quick Approval

with our proven vendor management process

Step 3 - Implement Kadince - Number 3 Icon

Implement Kadince

with the help of your Kadince customer success manager

Get Started, Schedule a Demo
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How much does Kadince cost?

We believe software pricing should grow with the financial institution. For that reason, we’ll tailor Kadince pricing to the size, needs, and growth plans of your institution.

When you’re ready, we’ll email you a custom proposal in two Kadince business hours.

I'm Ready For a Proposal
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Schedule a Demo with Brandon

Brandon Checketts Photo - Kadince Sales Team Member

Get a Proposal from Brandon

Thanks for your interest in Kadince software. I’ll email you a proposal within two (2) Kadince business hours (sometime before ).