As complaints come into Kadince from different sources, each complaint is routed to the proper reviewer(s) based on your preset criteria (e.g., product, location, keyword in the complaint, member type, etc.). This means that complaints can be reviewed quickly and easily, without your employees wondering who’s going to respond. Kadince also reminds reviewers of any outstanding tasks.
Because all complaints are managed in Kadince, you can easily see if there’s a trend. This helps your team fix any problems before more customers/members are impacted.
There are many tasks associated with reviewing and resolving complaints. Kadince creates and sends tasks to propose a resolution, respond to the government, or contact customers/members.
With Kadince, you can customize fields and forms to collect the data you need. This helps your team better understand and manage complaints and resolve them quicker. You can even build and update these fields and forms without your IT department.
Because all complaint data is stored in Kadince, you can easily run reports on any field (including your custom fields). This allows you to quickly answer questions that come from management or regulators.
With Kadince, you spend less time managing complaints. And, you sleep easy knowing that complaints are being reviewed on-time by the proper people.
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for yourself and others at your institution
with our proven vendor management process
with the help of your Kadince customer success manager
We believe software pricing should grow with the financial institution. For that reason, we’ll tailor Kadince pricing to the size, needs, and growth plans of your institution.
When you’re ready, we’ll email you a custom proposal in two Kadince business hours.
Thanks for your interest in Kadince software. I’ll email you a proposal within two (2) Kadince business hours (sometime before ).
