As complaints come into Kadince from customers/members, community groups, employees, or the government, each complaint is routed to the proper reviewers based on your preset criteria (e.g., product type, keyword, branch location, etc.). Kadince also reminds reviewers of any outstanding tasks.
Because all your complaints are in Kadince, you can quickly identify complaint trends. This helps your team fix any problems before more customers/members are affected.
There are many tasks associated with reviewing and resolving complaints. Kadince creates and sends tasks to propose a resolution, respond to the government, or contact customers/members.
You can configure forms in Kadince to collect the data needed to better understand complaints. These forms help you receive the data you need, when a complaint is submitted, so you don't have to go back for more information. You can build these forms without help from your IT department.
With Kadince, you spend less time managing complaints. And, you sleep easy knowing that complaints are being reviewed on-time by the proper people.
for yourself and others at your institution
with our proven vendor management process
with the help of your Kadince customer success manager
We believe software pricing should grow with the financial institution. For that reason, we’ll tailor Kadince pricing to the size, needs, and growth plans of your institution.
When you’re ready, we’ll email you a custom proposal in two Kadince business hours.
Thanks for your interest in Kadince software. I’ll email you a proposal within two (2) Kadince business hours (sometime before ).