It happened again. A teller at one of your bank branches made a small mistake (they’re human, after all), and now a customer is angry. The customer (let’s call him John) has banked at your institution for years and has never ma...
Continue ReadingWhen you hear “customer complaints,” you probably don’t think, “Yay! Now I can learn more about my institution and potentially turn an angry customer into a happy one! This is exciting!” No, you probably think something along t...
Continue ReadingYou’ve likely heard that your financial institution needs to respond to customer complaints. But to take that a step further, your goal should be to respond to every complaint, in every channel, every time. This can be a daunting ta...
Continue ReadingIf you’ve ever read “Hug your Haters” by Jay Baer, you’ll understand why businesses should respond to every complaint, in every channel, every time. This means that anytime a customer, potential customer, or community member complai...
Continue ReadingThanks for your interest in Kadince software. I’ll email you a proposal within two (2) Kadince business hours (sometime before ).