Kadince Blog

By Jaidyn Crookston | November 14, 2023 | 11 Minute Read

You finally signed with the data tracking software company you’ve been dying to partner with. It’s been a long process—management isn’t always easy to convince—but you’re sure it will be worth it.    Learning about this new softwa...

By Jaidyn Crookston | May 09, 2023 | 7 Minute Read

When you hear “customer complaints,” you probably don’t think, “Yay! Now I can learn more about my institution and potentially turn an angry customer into a happy one! This is exciting!”    No, you probably think something along t...

By Jaidyn Crookston | April 18, 2023 | 8 Minute Read

You’ve likely heard that your financial institution needs to respond to customer complaints. But to take that a step further, your goal should be to respond to every complaint, in every channel, every time. This can be a daunting ta...

By Jaidyn Crookston | March 07, 2023 | 12 Minute Read

If you’ve ever read “Hug your Haters” by Jay Baer, you’ll understand why businesses should respond to every complaint, in every channel, every time. This means that anytime a customer, potential customer, or community member complai...