Kadince Blog

By Jaidyn Crookston | May 09, 2023 | 7 Minute Read

When you hear “customer complaints,” you probably don’t think, “Yay! Now I can learn more about my institution and potentially turn an angry customer into a happy one! This is exciting!”    No, you probably think something along t...

By Jaidyn Crookston | April 18, 2023 | 8 Minute Read

You’ve likely heard that your financial institution needs to respond to customer complaints. But to take that a step further, your goal should be to respond to every complaint, in every channel, every time. This can be a daunting ta...

By Jaidyn Crookston | April 11, 2023 | 6 Minute Read

As a bank or credit union employee, you likely understand that providing financial education for the members of your community is extremely important. After all, the more financially educated your community members are, the more lik...

By Jaidyn Crookston | March 07, 2023 | 12 Minute Read

If you’ve ever read “Hug your Haters” by Jay Baer, you’ll understand why businesses should respond to every complaint, in every channel, every time. This means that anytime a customer, potential customer, or community member complai...

By Jaidyn Crookston | February 21, 2023 | 7 Minute Read

What’s more likely to convince an employee to volunteer? 1) Knowing that their volunteer hours will count towards the Community Reinvestment Act (CRA) and help their institution get a good rating? Or 2) knowing that volunteering get...

By Jaidyn Crookston | January 17, 2023 | 6 Minute Read

If you recently started or revamped an employee volunteer program, you’re likely learning that getting employees to volunteer is even more difficult than you thought. (And you thought it would be plenty hard.)     While there are ...

By Jaidyn Crookston | January 03, 2023 | 5 Minute Read

So you have an email newsletter. You send it to your subscribers weekly, monthly, quarterly, or just whenever you have time to throw one together.    Subscribers seem to like your content, and many of them follow through on your i...

By Jaidyn Crookston | December 27, 2022 | 5 Minute Read

How would you like to drastically increase your marketing material output in one year? Sounds impossible, right? Well, Michelle Krecz and her team at APG Federal Credit Union (APGFCU) did just that in 2021.   Michelle is the AVP o...

By Jaidyn Crookston | December 13, 2022 | 7 Minute Read

So, you’ve created an amazing volunteer program. Now you’re waiting for those employee volunteer hours to start rolling in.    And waiting.    And waiting.    Nothing. Zip. Zilch.    Why aren’t your institution’s employees v...

By Jaidyn Crookston | December 06, 2022 | 8 Minute Read

Your CRA exam is finally over. (Longest 2–3 months of your life, right?)   First of all, take a deep breath. Pat yourself on the back. The last several months have been a stressful blur of paperwork, examiners, and “why didn’t thi...

By Jaidyn Crookston | November 22, 2022 | 8 Minute Read

Young people make up a large percentage of your community. If your financial institution doesn’t spend time building connections with them, you’ll lose out on a lot of opportunities and potential customers/members.    A Bankrate s...

By Jaidyn Crookston | November 15, 2022 | 1 Minute Read

Kadince is excited to announce a new collaboration with Candid, the most comprehensive source of information and data on nonprofits and funders. Kadince users can now access Candid’s Charity Check tool without leaving the Kadince so...

By Jaidyn Crookston | November 07, 2022 | 13 Minute Read

Many financial institutions have employee volunteer programs. These programs serve to encourage employees to volunteer in their communities, get the institution’s name out there, earn CRA credit, and more. While these programs are v...

By Jaidyn Crookston | October 25, 2022 | 8 Minute Read

No matter how cool your bank or credit union’s financial literacy program is (and it’s probably pretty cool!), there are always ways to make it more impactful.    Sometimes this means starting a new program, hosting a new event, o...

By Jaidyn Crookston | October 17, 2022 | 10 Minute Read

You know it’s important for your financial institution’s employees to volunteer. You know that volunteering comes with many benefits, both for your institution and your employees. What may be difficult to know is how to actually get...

By Jaidyn Crookston | October 04, 2022 | 10 Minute Read

You’ve probably heard that you should encourage your institution’s employees to volunteer. But just because you know you should encourage employees to volunteer doesn't mean you know why. Or how. And with how difficult these program...

By Jaidyn Crookston | September 13, 2022 | 11 Minute Read

If you’ve ever had a brilliant idea at work before, you know that gathering support for it can be hard. Not everyone is going to love your idea, and even those who do may be hesitant to throw their support behind you. But if you wan...

By Jaidyn Crookston | August 30, 2022 | 9 Minute Read

Community involvement is one of the most valuable ways to build goodwill as a financial institution. And your employees are crucial to this effort. Without the talents, hard work, and bright smiles of bank and credit union employees...

By Jaidyn Crookston | August 24, 2022 | 12 Minute Read

Every financial institution strives to serve its community in various ways. For some, this means holding events, investing in community organizations, and donating to nonprofits. For others, this means starting and running a nonprof...

By Jaidyn Crookston | August 09, 2022 | 10 Minute Read

You’ve probably heard the term before: community development loan mining. Ugh. What a chore.    But as a CRA Officer or CRA Analyst, it’s your job to identify all CRA-eligible loans originated by your bank.    But that doesn’t m...