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By Jaidyn Crookston | February 27, 2024 | 16 Minute Read

Leveraging the Special Purpose Credit Program (SPCP) Framework to Serve Minority Populations

49 million American adults don’t have conventional credit scores. That’s 19% of the population.    This includes 28 million people with no credit at all, and 21 million with not enough credit to generate a conventional score. In a...

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By Jaidyn Crookston | February 13, 2024 | 11 Minute Read

Email Marketing for Banks and Credit Unions: Mastering the 5Ws

As a bank or credit union marketer, do you struggle to reach customers/members where they spend a lot of time: their email inbox?    This is difficult for many marketers, and those working at a financial institution may face some ...

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By Jaidyn Crookston | January 23, 2024 | 15 Minute Read

Finding Complaint Trends: Take Your Institution from Repeat Offender to Everyone’s Favorite Place to Bank

Here’s an exciting fact: Many customer complaints are avoidable.    Ideally, complaints are few and far between. But if your financial institution is a repeat offender, it’s time to change. Instead of waiting for complaints to rol...

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By Jaidyn Crookston | January 09, 2024 | 11 Minute Read

How This Small Bank’s “Make A Difference” Day Led to Over 400 Volunteer Hours In One Day

When you hear “this bank logged over 400 volunteer hours in one day,” you probably picture a bank of at least $2 billion in assets with tons of employees, right? Often, you would be right. It’s easier for large banks and credit unio...

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By Jaidyn Crookston | January 02, 2024 | 11 Minute Read

How to Build a Successful CRA Strategy and Action Plan for 2024 (While Keeping Regulatory Change in Mind)

CRA regulatory change is on everyone’s mind. How will it affect your CRA program? What data will you need to track? Who’s responsible for managing each part of the CRA exam?    We may not have all the answers yet, but we do have s...

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By Jaidyn Crookston | December 12, 2023 | 6 Minute Read

How One Compliance Specialist Handles Complaints For Four Separate Banks (And No, It Isn’t Time-Consuming)

Picture this: a compliance specialist buried under a mountain of emails and complaint forms, desperately trying to track and resolve customer issues. See it in the mirror every day?   If so, you know how difficult it is to track a...

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By Jaidyn Crookston | November 14, 2023 | 11 Minute Read

How the Kadince Academy Can Reduce Implementation Time by 350%

You finally signed with the data tracking software company you’ve been dying to partner with. It’s been a long process—management isn’t always easy to convince—but you’re sure it will be worth it.    Learning about this new softwa...

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By Jaidyn Crookston | November 07, 2023 | 10 Minute Read

How to Create A Volunteer Form Employees Will Actually Complete

You work hard to track and manage your bank or credit union’s employee volunteer hours. You plan events, promote them throughout your institution, manage registrations, and oversee the entire process. Now it’s time to count up those...

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By Jaidyn Crookston | October 31, 2023 | 10 Minute Read

What To Do Now That CRA Regulatory Change Has Arrived

Whether you like it or not, Community Reinvestment Act (CRA) regulatory change is here.    Unless you’re near retirement age and can say, “I’m out,” the new CRA rules are likely to bring more pressure to your department and make y...

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By Jaidyn Crookston | October 25, 2023 | 7 Minute Read

How First Northern Bank of Dixon Found the Perfect CRA Support Team

Ever feel like you’re missing the CRA support you need? Having to comply with the Community Reinvestment Act (CRA) means tracking a lot of data and learning a lot of new information. But resources are scarce for bankers coming into ...

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Jack Vaughan Photo - Kadince Sales Team Member

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Thanks for your interest in Kadince software. I’ll email you a proposal within two (2) Kadince business hours (sometime before ).